Festiva Hospitality Group and Resorts has great knowledge and resources available to our owners. If you have Festiva complaints or comments about Festiva Hospitality Group, Festiva Adventure Club, or a specific Festiva Resort you need resolved, please call Owner Services at 866-933-7848, email us at memberservices@festiva.travel, or click on the
"Solve My Problem" button below. We look forward to hearing your feedback to help improve Festiva Resorts vacations!

 

Testimonials are becoming more and more important to organizations in the modern business world. This is no doubt due to the rise of the internet and from the fact that the reputation of an organization can be damaged or enhanced through testimonials. At Festiva Resorts, we strive for 100% consumer satisfaction. Click here to view a up-to-date list of guest and owner comments, complaints, reviews, and testimonials.

 

Recently we received an approximate 90% satisfactory rating overall based on GUESTScope™ surveys from UniFocus. The rating was derived over a 12 month period with a sample size of over 13,000 comment/ complaint cards. Click here to view article review.

 

We want to hear every rant, rave, comment, complaint, review, whatever you have. This is to develop a more cohesive environment for both potential customers and current owners with Festiva Resorts, Festiva Adventure Club, Peppertree Vacation and Travel Club members, and many other travel services we offer. Festiva is here to provide a better experience for every consumer.

 

• Frequently Asked Questions, Our Owner Services department has gathered information based on some of their most popular questions and issues when speaking with owners and members. If you don't find the info that you're looking for, please feel free to give us a call at 866-933-7848 or email us at ownerservices@festiva.travel. To view the FAQ information page, please click here.

   

• A Special Assessment fee may at times be required if a resort is in need of extensive repairs or renovations beyond that of the normal maintenance fee cost, particularly if a resort is aging and/ or its owner base is experiencing a high number of delinquencies. If you don't understand the Special Assessments that you have recieved or have more questions, please feel free to give us a call at 866-933-7848 or email us at ownerservices@festiva.travel. To view more in depth information on Special Assessments, please click here.

   

• The Festiva Hospitality Group Charitable Fund is a flexible endowment fund that began in 2006 as a way for Festiva Hospitality Group to contribute to any cause that benefits the local communities where employees live and work and to contribute to disaster relief for events of great global impact. The focus is to promote education among youth and eliminate poverty in local communities. To view more in depth list of Festiva Hospitality Group and Resorts charities, please click here.

   

• Festiva Adventure Club (FAC) was launched in the summer of 2006. It is a points-based vacation membership system that gives members increased flexibility in many aspects when making their vacation plans.

  Based on the number of points they have purchased, Adventure Club members can:

  • Make reservations at any of our 27 resorts
  • Stay in any size unit available
  • Vacation any time of year available
  • Take advantage of various stay lengths (3 and 4 night stays or 7 night stay)
  • Take multiple weeks of vacation
  • Accelerate points from future usage years
  • Defer unused points to the following year (by December 15 of current year)
  • Exchange a week long stay with any one of the thousands of Interval International affiliated resorts

  To view more details on Festiva Adventure Club and information about Festiva resorts, please click here

   

• Make a Reservation at Festiva, we offer both Online Reservations and Member Services Call Center. Festiva is always looking to make your experience easier and more efficient. There are three ways to make a reservation with Festiva Hospitality Group and Resorts, contact us at 866-933-7848, email to memberservices@festiva.travel, or visit GoFestiva.com for vacation packages and deals. For more information on Making Reservations with Festiva, please click here.

   

• New Festiva Adventure Club (FAC) Member Information, We realize that many of our new members may have unanswered questions about their membership and how they can make the most out of their vacations through the Festiva Adventure Club. We do acknowledge that the Adventure Club is a somewhat complicated program, and our experienced Member Services staff typically sees a great increase in the satisfaction of members after just one year of using the program. If you question on your new Festiva Adventure Club vacation membership, please contact us at 866-933-7848, email to memberservices@festiva.travel. Check out more information for New FAC Members, please click here.